"It's rare to find people who care this much. Their attention to detail and genuine concern for our family meant the world to us."
We're not a franchise. We're not a call center. We're a family-owned, IICRC-certified restoration crew based in Rock Hill, SC, and when your home floods, burns, or grows mold, we treat it like ours.
Palmetto Dry was founded by a family who watched too many neighbors get steamrolled by big restoration franchises, promises of "rapid response," call-center estimators who never set foot on the property, and final bills full of line items nobody could explain.
We built the company on a different idea: the people who answer your call should be the same people who show up at your house, who walk your insurance adjuster through the damage, and who hand you the keys when the work is done.
"We treat your home like our own, because we're your neighbors, and we'll see you at the grocery store."
These aren't marketing slogans. They're the rules we live by, and the reason our reviews look the way they do.
24/7, your call goes to a person, not an automated system. Average on-site response under one hour across the Rock Hill metro.
Water restoration, applied structural drying, mold remediation. The industry-standard certification your insurance company expects to see.
You talk to the people doing the work. We answer to our reputation and our neighbors, not a corporate headquarters three states away.
We document what your carrier requires, advocate for the full scope of restoration you're owed, and bill them. You typically pay only your deductible.
Written estimate before any work begins. If something changes mid-job, we tell you before we do it, not when the invoice arrives.
Cleanup, drying, mold remediation, reconstruction, all under one roof. We're the only company you call from the first alarm to the day you move back in.
IICRC certified. Our technicians hold IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT), the same standards your insurance adjuster checks for on the file.
Fully licensed & insured. South Carolina contractor's license. Full general liability and workers comp coverage. Bonded for the work we do, so if anything goes wrong, you're protected.
EPA Lead-Safe certified. Required for any restoration in homes built before 1978. We follow EPA RRP protocols for lead-safe work practices.
OSHA-trained crews. Confined-space, biohazard, and PPE training across the team, because Category 3 water and fire-damaged structures need crews who know what they're doing.
Crews positioned to reach most of York County, Mecklenburg County, and the surrounding metro within an hour of your call.
"It's rare to find people who care this much. Their attention to detail and genuine concern for our family meant the world to us."
"They treated our home like their own after our kitchen fire. Every step of the process was explained clearly, and the results were amazing."
Whether you're dealing with damage right now or just want to know who to call when something happens, we're here.
(803) 524-7288