"When our basement flooded, Palmetto Dry arrived within an hour. They handled everything, cleanup, drying, and even talking to our insurance. Couldn't have asked for a kinder team."
Burst pipe at 2 a.m.? Basement flooded after a storm? Sewage backup you don't want to look at? We're already on the way. IICRC-certified, insurance-billed directly, family-owned, and on-site within the hour.
Water damage doesn't pause. Within 48 hours Category 1 clean water becomes Category 2 greywater. Mold colonies can establish within 24–48 hours in the right conditions. Drywall, hardwood, and subflooring that could have been saved at hour two are unsalvageable by hour twenty.
That's why our average response time is under an hour and our trucks are stocked for full extraction the moment we arrive, not after a "we'll send someone tomorrow" wait.
Don't wait until morning. Insurance covers fast response. It doesn't always cover the secondary damage caused by waiting.
Call nowWhatever the source, our IICRC water-damage training and Category 1–3 protocols cover it.
Real human answers 24/7. Technician dispatched within minutes. We walk you through what to do until we arrive.
Moisture mapping, photo documentation, written scope of work, water-category classification. Everything your insurer requires.
Truck-mounted and portable extractors remove standing water and saturated materials. We work fast to limit secondary damage.
Commercial air movers and dehumidifiers run 3–5 days with daily moisture monitoring until materials hit safe levels.
Drywall, flooring, paint, trim, cabinets. We rebuild what we removed, same team, same scope, same insurance claim.
"When our basement flooded, Palmetto Dry arrived within an hour. They handled everything, cleanup, drying, and even talking to our insurance. Couldn't have asked for a kinder team."
"We had a major leak in the middle of the night, and they answered right away. They calmed us down, showed up fast, and fixed everything beautifully."
"The team helped us navigate the insurance claim and kept us updated daily. They were patient, honest, and incredibly supportive."
Real humans answer 24/7. A technician on-site within the hour across Rock Hill, Fort Mill, Charlotte and the surrounding Carolinas.
(803) 524-7288